Support

Email support@totalcommerce.ai. We reply within one working day; Growth and Scale plans are answered first.

Getting started

1. Install the app on your Shopify store and open the dashboard.
2. Create a template for a product line: the questions staff answer, the photos to take, and how prices and descriptions are built.
3. Import your catalogue as a spreadsheet, or add models one at a time.
4. On the Devices page, generate a pairing code and enter it on a handset.
5. List an item from the handset. It appears in Uploads as it goes through.

Common questions

A pairing code says it has been used. Codes work once. Generate a new one.

A field shows an amber dot in the template. Open the tab; the note under it says what needs attention and what to do. Amber never stops listing; red does.

Specs are not filling in. The catalogue for that template is empty, or the question is not connected to a catalogue field. Check the Catalogue tab on the template.

An upload failed. Open it in Uploads; the reason is shown. Failed uploads are never charged and can be re-pushed from there.